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Kitchen Product Pain Points

September 30, 2022

The number one problem facing homeowners has increased by 15% in the last three years: finding products that are in stock. However, the proportion of homeowners reporting some sort of issue with their kitchen makeover (78% vs. 75% in 2018) is largely unchanged. Therefore, while many more experienced out-of-stock products (undoubtedly primarily as a result of problems with the global supply chain), far fewer encountered other types of issues, and significantly fewer were confronted with "too many options," which had been their top pain point a few years earlier.

BIGGEST CHALLENGE TOTAL HOMEOWNERS*
Products Not In Stock 25%
Too Many Options 22%
Couldn't Find Exactly What I Wanted 18%
Couldn't Find What I Could Afford 15%
Service From Employee 12%
Too Hard To Get Product Info 7%
Other 1%

* Among those who experienced challenges when looking for products for a kitchen project.


Source Question: Which of these, if any, was the one biggest challenge when looking for products for your kitchen?


Report Source: RICKI How Homeowners Shop for Kitchen Products - 2021
This study, conducted among 1,000+ U.S. homeowners, identifies post-pandemic trends in where and how homeowners shop (whether online or in person) for kitchen products, as well as their sources for financing, inspiration and decision-making for kitchen products.

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